Support

Delivery, Setup & Support

Buying a sauna is a significant purchase. This page gives you a clearer picture of what delivery looks like, what to inspect when your sauna arrives, and where to find setup help.

What curbside freight delivery looks like

Most saunas ship by freight carrier on a pallet or in multiple cartons. The carrier will contact you to schedule delivery. Delivery is typically to the curb or driveway unless a different service has been arranged.

Sauna cartons secured on a freight pallet Single sauna carton secured on a freight pallet

Box truck used for freight delivery Semi truck used for freight delivery

Before you sign for delivery

Inspect the pallet and cartons before signing the delivery receipt.
Photograph any visible damage.
Note damage on the bill of lading or delivery receipt before the driver leaves.
If you are unsure about what you are seeing, contact Martin Sauna before moving or opening damaged cartons.

Delivery requirements can vary by manufacturer and model. Review the delivery notes on your product page and contact us if you need help planning the handoff.

Golden Designs delivery & unboxing

These videos show representative Golden Designs delivery and unboxing examples so you can see the scale of the shipment and what to expect.

Assembly & installation videos

Manufacturer videos can be useful for understanding panel assembly, component placement and the overall installation sequence. Always follow the current manual for your exact model and use a licensed electrician where required.