Shipping policy

Martin Sauna Shipping Policy

Last updated: October 20, 2026

Most Martin Sauna orders ship by freight carrier and are delivered curbside. Because sauna shipments are large and delivery requirements vary by model, we recommend reviewing the product-page delivery notes before ordering and contacting us if you have questions about access, unloading, or installation planning.

Order processing and transit

  • Processing: Orders are typically processed within 1–3 business days. Golden Designs orders typically ship within 2–3 business days.
  • Transit: Freight transit time varies by manufacturer, destination, carrier routing, and appointment availability. For Golden Designs orders, transit typically takes about 7–8 calendar days after shipment. All timing is an estimate, not a guarantee. Contact us for an estimate for your model and location before you order.
  • Tracking: Tracking information is sent when your order leaves the warehouse.

Curbside freight delivery

Saunas are generally delivered by freight carrier to the curb or edge of your driveway. Standard curbside delivery does not include bringing the sauna inside a home, garage, backyard, or other final installation location.

The freight carrier will typically contact you to schedule delivery, so please provide an accurate phone number at checkout.

Oversized Leisurecraft / Dundalk shipments

Important: Certain Leisurecraft / Dundalk crates longer than 92 inches cannot be unloaded using standard liftgate equipment. For these shipments, the customer is responsible for arranging safe unloading from the truck.

Common unloading options include:

  • a forklift with suitable fork length,
  • a tilt-bed tow truck,
  • terminal pickup with an appropriate trailer or flatbed, or
  • manual unloading by removing components from the crate, when appropriate for the shipment.

Your delivery site must also be accessible to large freight vehicles. If delivery cannot be completed because of access, unloading, or missed-appointment issues, storage, redelivery, or related carrier fees may apply.

Inspect your shipment before signing

  • Inspect the pallet, crate, and cartons before signing the delivery receipt.
  • Photograph any visible damage.
  • Write visible damage on the bill of lading or delivery receipt before the driver leaves.
  • Contact Martin Sauna promptly if damage is present or if you are unsure whether the shipment should be accepted.

For concealed damage discovered after delivery, photograph the damage and contact us as soon as possible so we can help with the manufacturer or carrier process.

Missed deliveries and address changes

Redelivery, storage, reconsignment, or address-change fees may be charged by the freight carrier or manufacturer when delivery cannot be completed as scheduled or an address is changed after shipment.

Shipping coverage

  • 48 contiguous U.S. states: Martin Sauna offers free curbside shipping on qualifying sauna orders unless a product page states otherwise.
  • Alaska, Hawaii, and other destinations: Additional freight charges may apply. Contact us for availability and a quote.

Assembly and installation

Many sauna models are delivered as component or panelized kits. Assembly difficulty varies significantly by manufacturer and model. Electrical work must be completed in accordance with the product manual and applicable code, using a licensed electrician where required.

Some Golden Designs, Dynamic, and Maxxus products may have assembly assistance available through a service partner where offered. Ask us about availability for your model and location.

Returns and cancellations

Return eligibility varies by brand and product. Leisurecraft / Dundalk saunas are non-returnable except where required for qualifying damage, defect, or other applicable manufacturer resolution. Other approved returns may be subject to return freight and restocking fees.

Orders may be canceled within 24 hours of placement with no penalty. After that, cancellation may not be possible or may incur fees, depending on the order status.

Please review our Return and Refund Policy before purchase for current terms.

Questions before delivery?

We are happy to help you plan for freight access, unloading, electrical requirements, and installation before your sauna ships.

Martin Sauna
Mailing address: 312 W. 2nd St #1201
Casper, WY 82601
Email: info@MartinSauna.com
Phone: 307-223-2259

© Martin Sauna / Brilliant Gleam LLC